Last Updated: [21 Jan 2024]
Return and Exchange Policy
At BilalCollection.Pk, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free exchange policy within 3 working days from the date of delivery.
Return Eligibility:
- To be eligible for a exchange, items must be unused, unwashed, and in the same condition as received.
- The original packaging and tags must be intact.
Initiating a Return or Exchange:
- Please contact our customer service team at [email protected] within 3 working days of receiving your order.
- Provide your order number, the item(s) you wish to exchange, and a brief reason for the return.
Return Process:
- Our customer service team will guide you on the exchange process and provide you with a exchange authorization.
- Pack the item securely, including any accessories, and ship it to the provided address.
Refund Policy:
- We do not offer refunds; however, eligible items may be exchanged for a different size or alternative product.
- In case of an exchange, any price difference will be settled accordingly.
Return Shipping:
- Customers are responsible for the return shipping costs.
- We recommend using a trackable shipping service to ensure that your return is received.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
Note:
- Returns that do not meet our policy criteria will not be accepted and will be sent back to the customer.
For any questions or concerns regarding our exchange policy, please contact our customer service team at [email protected].
Thank you for shopping at BilalCollection.Pk!